The script my techs are reading is fifty years old
Two visits a year, a discount, priority service. Your grandfather's version had the same three parts, and the men saying it can hear that it has gone flat.
Memberships have barely moved since somebody first thought of selling one. Two visits a year, a discount on repairs, priority when the phones are stacked. Three parts, and they were the same three parts decades ago.
So a tech pitching it today is reading something designed for a customer who had no other way of reaching you. No phone in his pocket, no way to check a price against anything, and no way at all to know whether his system was healthy except a man coming out to look at it.
The pitch stopped being interesting a long time before the techs stopped believing in it.
And they know. A man who has said the same four sentences at enough kitchen tables can hear that they have gone flat, and what he does about it is say them faster, or skip them altogether when the day is running long.
Then the take rate sits level for three years and the shop books a training day.
When a take rate has sat level for three years, look at the offer before you look at the men.
The notebook is where this turned up. If you want it fixed rather than described, that is a look at how yours is built, over at Titan Tech Tools.
One question a week.
Two minutes, one problem, something to do about it. No pitch.